Refund policy

Returns & Exchanges: Please note that there are NO EXCHANGES for any orders.

Cancellations: All orders must be cancelled with at least 3 days notice from the date of delivery/collection. All orders cancelled within the 3 day period will incur a cancellation fee of 50% of the order total. 

Rescheduling: Please let us know with at least a 3 day notice from the date of delivery/collection if you need to reschedule your order for another date. For orders within the 3 day period, please get in touch & we will try our best to accommodate if possible.

Please note: The reason for the 3 day notice, is due to our bakery beginning most orders within this timeframe. The refund fee is to help us with any waste/restocking that we face. We thank you for your understanding

 

Damage to postal baked goods: Please be aware there may be a chance of slight damage to your postal baked goods as we are unable to control how royal mail handle the boxes. This is out of our hands when it comes to postal orders and it is at your own risk when you are placing your order. Here at Q's Bakery we ensure we package each postal box correctly to ensure minimal damage but with baked goods as they can sometimes be soft, moist and delicate, it may be difficult to promise there shape. There may be a slight crack or smudge etc (in some circumstances) but we can assure you that it should not affect the taste of these scrumptious goods!

Please get in touch if you have any issues occur in your postal treats!